We will happily exchange or provide refunds for any unworn, unwashed items within 14 days of receiving your shipment. After 14 days, all sales are final. We do not provide refunds on shipping costs. Returned items must retain all original tags. Please exercise caution when trying on your garments- return of dirty or stained items will not be accepted. Buyer is responsible for return shipping costs. olza is not responsible for shipping or duty reimbursement on international orders.

Please email info@olzanewyork.com to process an exchange or return.

Processing Times

We strive to get our items to our customers as quickly as possible so we consolidate our shipments and ship orders every 2-3 days.